Lisle Court Medical Centre Brunswick StreetLeamington SpaWarwickshire, CV31 2ESTel: 01926 425436
We ask you for information about yourself so that you can receive proper care and treatment. We keep information, together with details of your care, because it may be needed if we see you again. We may use some of this information for other reasons; for example, to help us protect the health of the public generally and to see that the NHS runs efficiently, plans for the future, trains its staff, pays its bills and can account for its actions.
Sometimes the law requires us to pass on information; for example, to notify a birth. The NHS Central Register for England and Wales contains basic personal details of all patients registered with a General Practitioner. This register does not contain clinical information. You have the right of access to your health records.
You may be receiving care from other people as well as the NHS. So that we can all work together for your benefit we may need to share some information about you. We only ever use or pass on information about you if people have a genuine need for it and it is in your and everyone’s interest.
Whenever we can we shall remove details that identify you. Law strictly controls the sharing of some types of very sensitive personal information. Anyone who receives information from us is also under a legal duty to keep it confidential.
We comply with the terms and conditions of the Freedom of Information Act. We are required by the NHS Freedom of Information Act 2000 to provide a Publication Scheme. This is a guide to the ‘classes’ of information routinely made available to the public.
From 1st April 2013 anyone wishing to make a complaint about a health care related matter will have the choice of making this direct to Lisle Court Medical Centre or to
NHS England, PO Box 16738, Redditch, B97 9PT. Telephone 0300 311 2233 or email firstname.lastname@example.org
If you wish to write to the practice please address the complaint to our Complaints Manager (Practice Manager), or any of the Doctors. If you wish to complain verbally please contact the Practice Manager or our Head Receptionist to arrange an appointment.
If NHS England considers it is appropriate for them to deal with the complaint they will notify the complainant and the practice, and handle the complaint.
If it is appropriate for the complaint to be handled by the practice and the complainant consents to this, the practice will handle the complaint. The complaint cannot then be referred to NHS England for further investigation.
If your complaint involves more than one organisation we will work closely together in order to provide the complaint with a single response.
If you are not happy with the outcome, you can seek an Independent Review by contacting the Health Service Ombudsman.
To seek an Independent Review write to Health Service Ombudsman.
The contact details are:
www.ombudsman.org.uk Complaints telephone number; 0345 015 4033Fax number: 0300 061 4000E-Mail: email@example.com
Or write to: The Parliamentary and Health Service OmbudsmanMillbank TowerMillbankLondonSW1P 4QP
A full copy of our Complaints Policy is available upon request
Independent help and support is available from the NHS Complaints Advocacy on 0300 456 2370 or www.poher.net. Please clink the link below for a leaflet 17_NHS_POhWER_Complaints_Advocacy_Warwickshire_2013.pdf
We are always looking at ways to improve our service so any helpful suggestions should be sent to our Practice Manager
The purpose of this policy document is to set out the method by which the practice will demonstrate its compliance with the principles of the NHS Constitution.
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