From 1st April 2013 anyone wishing to make a complaint about a health care related matter will have the choice of making this direct to Lisle Court Medical Centre or to
NHS England, PO Box 16738, Redditch, B97 9PT. Telephone 0300 311 2233 or email firstname.lastname@example.org
If you wish to write to the practice please address the complaint to our Complaints Manager (Practice Manager), or any of the Doctors. If you wish to complain verbally please contact the Practice Manager or our Head Receptionist to arrange an appointment.
If NHS England considers it is appropriate for them to deal with the complaint they will notify the complainant and the practice, and handle the complaint.
If it is appropriate for the complaint to be handled by the practice and the complainant consents to this, the practice will handle the complaint. The complaint cannot then be referred to NHS England for further investigation.
If your complaint involves more than one organisation we will work closely together in order to provide the complaint with a single response.
If you are not happy with the outcome, you can seek an Independent Review by contacting the Health Service Ombudsman.
To seek an Independent Review write to Health Service Ombudsman.
The contact details are:
Complaints telephone number; 0345 015 4033
Fax number: 0300 061 4000
Or write to:
The Parliamentary and Health Service Ombudsman
A full copy of our Complaints Policy is available upon request
Independent help and support is available from the NHS Complaints Advocacy on 0300 456 2370 or www.poher.net. Please clink the link below for a leaflet 17_NHS_POhWER_Complaints_Advocacy_Warwickshire_2013.pdf
We are always looking at ways to improve our service so any helpful suggestions should be sent to our Practice Manager