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Privacy Policy

Privacy Policy

This privacy policy explains how we use any personal information we collect about you when you use this website.

GDPR Privacy Policy

What information do we collect about you?

We collect information when you voluntarily complete any form on this website. We use Web Server Logs to monitor, measure, analyse, improve and troubleshoot services.

Friends and Family Test

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is kept for as long as the site is active or it is deleted by a site administrator.

Feedback Form

 

This form is sent to Croft Medical Centre via e-mail. Please do not use this form to submit Personal or Clinical Information.

We will use the information entered into this form only for the purposes of processing your enquiry and may be in touch with you in relation to the data submitted.

Information entered into this form is emailed directly to the Practice and is processed by designated Practice staff. Issues raised in comments may be discussed between relevant members of the Practice.

This information is not shared with any external third party organisations.

 This information is retained for up to 60 days.

Server Logs

The Web Server hosting our Website automatically collects audit logs of Website usage. These logs include the IP addresses of Website users. Web Server Logs are used to monitor, measure, analyse, improve, and troubleshoot services only. They are not published and are used solely to maintain service quality.

This information is not shared with any external third party organisations.

 This information is retained for up to 6 months.

Access To Your Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

In order to comply with your request we will ask you to verify your identity.

HTTPS

This Website is https-secured, which means communication between the user’s web browser and the server hosting the website is encrypted and cannot be intercepted en-route. It also means a padlock icon is visible in the browser address bar.

Cookies

Our website ‘Use of Cookies’ page contains information about the cookies used by our website. This page also provides details of how to block cookies if required.

Other websites

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

This Website directs patients out to EMIS Patient Access a third-party secure website service for appointments, request repeat prescriptions and viewing some parts of their medical records.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

How To Contact Us

Please use our Have Your Say page if you have any questions about our privacy policy or information we hold about you.

  GDPR Adult Leaflet  General Data Protection Regulations

  GDPR Children Leaflet General Data Protection Regulations 



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